Protect Yourself from Impersonation Scams
Fraudsters are pretending to be people you trust—police officers, bank staff, or even family members—to steal your money and personal information. Learn how to spot the signs and stay safe.
How Impersonation Scams Work
These scams often start with a phone call, email, or message. The scammer builds trust by pretending to be someone you know or an official authority figure, then pressures you to act quickly—often asking for money, gift cards, or sensitive information.
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Step-by-Step: What To Do If You Suspect a Scam
1. Pause and Think
Don’t rush into sending money or sharing personal details. If the story feels too emotional or urgent – it’s okay to step back and think.
2. Talk to Someone You Trust
Whether it’s a friend, family member, or SafeHaven advisor – get a second opinion. Often others can see red flags more clearly.
3. Take Action and Report
Call your bank immediately if you’ve sent money. Then report the scam to Action Fraud or Police Scotland.
Common Warning Signs of an Impersonation Scam
They Create Urgency
Scammers tell you your money is at risk, or that a loved one is in trouble, pushing you to act fast without thinking.
They Ask for Unusual Payments
You’re asked to pay using gift cards, wire transfers, or cryptocurrency—methods that are hard to trace and reverse.
They Pretend to Be Trusted Figures
From the police to the tax office, fraudsters mimic real organizations using fake caller IDs, emails, and names.
Frequently Asked Questions
What should I do if I think I'm being scammed?
Hang up or stop contact immediately. Do not share any information. Contact the organisation directly using verified details.
Can banks or police ever ask for my passwords or move money for “safe keeping”?
Never. Genuine authorities will never ask you to move your money or reveal security details.
I already sent money—can I get it back?
Act fast. Contact your bank immediately and report it to Action Fraud (UK). Recovery is possible if acted on quickly.
How do I report an impersonation scam?
In the UK, report to Action Fraud or call 0300 123 2040. If you’re in immediate danger, call 999.