Don’t Get Fooled by Fake Deals – Spot a Purchase Scam Early

Purchase scams happen when you pay for something online that doesn’t exist or never arrives. The adverts often look real, but the seller disappears once they’ve got your money.

Learn How to Stay Protected

How Purchase Scams Trick You

Scammers post fake adverts on social media, online marketplaces, or even copy real shop websites. They’ll ask for bank transfer or unusual payment methods. Once you’ve paid, the item never arrives—or it’s nothing like what was promised.

Recognize

Protect & Report

24/7 Incident Hotline

Step-by-Step: What To Do If You Suspect a Scam

1. Pause and Think

Don’t rush into sending money or sharing personal details. If the story feels too emotional or urgent – it’s okay to step back and think.

2. Talk to Someone You Trust

Whether it’s a friend, family member, or SafeHaven advisor – get a second opinion. Often others can see red flags more clearly.

3. Take Action and Report

Call your bank immediately if you’ve sent money. Then report the scam to Action Fraud or Police Scotland.

Common Signs of a Purchase Scam

It’s Too Cheap or Too Good to Be True

Big brands at a huge discount, luxury goods for pennies—if it feels too good to be true, it probably is.

You’re Asked to Pay by Bank Transfer

Scammers often ask for payment through direct bank transfer or gift cards, so it’s harder to trace or recover.

There’s No Real Contact or Returns Info

Fake websites or sellers avoid giving phone numbers, addresses, or return policies. Real businesses don’t hide.

Frequently Asked Questions

What should I do if I bought something and it never arrived?

Contact your bank immediately and report the scam to Action Fraud. If you paid by card or PayPal, you may be able to claim your money back.

Be cautious. Many scammers run fake shops through Facebook, Instagram or TikTok. Check for reviews and only use secure payment methods.

Not always. Check for a UK address, working contact number, and reviews. Look for the padlock symbol in the address bar, but remember—even fake sites can have that.

Report it to Action Fraud and also report the ad or page to the website or social media platform it appeared on.

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