At SafeHaven Recovery, we hear the same heartbreaking story again and again:
A trusting individual, often an older adult, is manipulated into handing over their life savings — only to realise too late that it was a scam.
In this real-world case study, we’ll show you how we helped a family trace, report, and begin the recovery process after their loved one was targeted by a crypto investment fraud.
👵 The Victim: Margaret, 72, Retired Nurse from Kent
Margaret received a friendly message on Facebook from a man calling himself “Daniel.” He claimed to be a financial coach with experience in helping pensioners invest safely in cryptocurrency.
What began as light conversation soon turned into daily chats — and within weeks, “Daniel” had convinced her to invest £38,000 into what he called a “secure crypto trading platform.”
The platform looked professional, complete with charts, dashboards, and fake profits.
But when Margaret tried to withdraw her money, the site suddenly froze — and “Daniel” vanished.
😢 The Family’s Discovery
Margaret’s daughter, Emma, only discovered what had happened after seeing strange transactions on her mother’s bank statement.
By the time they contacted the bank, the money had already been converted into cryptocurrency and sent to multiple anonymous wallets.
Emma found SafeHaven Recovery after a frantic online search — and reached out that same evening.
🛠️ Our Investigation Process
Within 24 hours, we began our multi-step recovery process:
1. Evidence Collection
We worked with Emma and Margaret to:
- Save all messages, emails, and screenshots
- Gather bank transaction data
- Collect the website’s domain info and platform screenshots
2. Blockchain Tracing
Using our specialist crypto tracking software, we:
- Identified the wallet addresses funds were sent to
- Traced movement across several exchanges
- Flagged activity patterns matching known fraud schemes
3. Reporting and Legal Action
We:
- Filed reports with Action Fraud and the relevant authorities
- Contacted multiple crypto exchanges to flag the wallets
- Coordinated with the bank’s fraud department for documentation and support
4. Family Guidance & Protection
We helped the family:
- Secure all of Margaret’s online accounts
- Set up monitoring alerts
- Prevent further targeting by blocking repeat scam attempts
💰 The Outcome
While we’re unable to share specific details due to an active investigation, here’s what we can say:
- A portion of the funds was traced to a known scam ring’s wallet, flagged by law enforcement.
- The crypto exchange froze the wallet, pending further legal cooperation.
- Margaret’s bank refunded £6,000 as a gesture of goodwill due to her vulnerable status.
- Most importantly, the family stopped further losses and gained peace of mind.
❤️ In Margaret’s Words
“I felt so stupid and ashamed. But SafeHaven didn’t judge me — they listened, explained everything, and took real action. I can sleep at night again.”
💬 Final Thoughts
Crypto scams are cruel — but you are not alone, and not helpless. With the right support, recovery is possible — financially and emotionally.
If you or someone you love has been targeted:
👉 Contact SafeHaven Recovery today for a free, confidential consultation.
We’ll listen, investigate, and help you find a path forward.
